SunTrust Bank - 7800 Glades Road (Boca Raton, FL) (2024)

7800 Glades Road, Boca Raton, FL

West Boca Branch

2.8/10 34 Ratings

SunTrust Bank - 7800 Glades Road (Boca Raton, FL) (1)

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Address:
7800 Glades Road
Boca Raton, FL 33434
Large Map & Directions
Phone:
(561) 322-2041
Fax:
(561) 488-4159
Website:
http://www.suntrust.com
Opened:
1988-10-24

Lobby Hours

Mon:09:00 AM - 04:00 PM
Tue:09:00 AM - 04:00 PM
Wed:09:00 AM - 04:00 PM
Thu:09:00 AM - 04:00 PM
Fri:09:00 AM - 06:00 PM
Sat:Closed
Sun:Closed

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Bank Profile

SunTrust Bank: Locations, Contact Info, Reviews

Established On:
Sept. 21, 1891
FDIC Certificate Number:
867
Total Assets:
$184,222,885,000
Deposit Insurance:
FDIC
Community Bank:
No
Asset Concentration:
Commercial Lending Specialization
Institution Class:
Commercial bank, state charter and Fed member, supervised by the Federal Reserve (FRB)

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Reviews & Feedback

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96 Comments

2.8/10 34 Ratings

Reviewer:Anonymous User

Date:June 5, 2024

Location Reviewed:SunTrust Bank: Pantops Branch - Charlottesville, VA

qzyruz

Reviewer:Anonymous User

Date:June 5, 2024

Location Reviewed:SunTrust Bank: Pantops Branch - Charlottesville, VA

oxk41k

Reviewer:Anonymous User

Date:June 5, 2024

Location Reviewed:SunTrust Bank: Pantops Branch - Charlottesville, VA

nwzem0

Reviewer:Anonymous User

Date:June 5, 2024

Location Reviewed:SunTrust Bank: Pantops Branch - Charlottesville, VA

myk35o

Reviewer:Anonymous User

Date:June 5, 2024

Location Reviewed:SunTrust Bank: Pantops Branch - Charlottesville, VA

a39oon

Reviewer:Annie Mae MOORE

Date:Nov. 19, 2022

Location Reviewed:SunTrust Bank: Galleria Branch - Warner Robins, GA

MY BALABCE FROME MY DEBIT CARD LAST FORU NO. IS 5151

Reviewer:Pardi musyanto

Date:May 15, 2022

Location Reviewed:SunTrust Bank: Hillsdale Branch 464 - Advance, NC

Claim my money fund.....please

Reviewer:Anonymous User

Date:May 7, 2022

Location Reviewed:SunTrust Bank: Franklin Branch - Franklin, VA

This branch was closed

Reviewer:Anonymous User

Date:April 19, 2022

Location Reviewed:SunTrust Bank: Bushnell Branch - Bushnell, FL

From my personal experience this bank has gone Totally Downhill with customer service !

Reviewer:Disgruntled customer

Date:March 1, 2022

Location Reviewed:SunTrust Bank: Chiquita Branch - Cape Coral, FL

Answer the damn phone!!!

Reviewer:Anonymous User

Date:Feb. 21, 2022

Location Reviewed:SunTrust Bank: North Beneva Branch - Sarasota, FL

Please, can't you answer the phone????

Reviewer:Anonymous User

Date:Feb. 3, 2022

Location Reviewed:SunTrust Bank: Murdock Branch - Port Charlotte, FL

Discrimates against people with disabilities. Staff rude.

Reviewer:Anonymous User

Date:Jan. 21, 2022

Location Reviewed:SunTrust Bank: Highway 58 Branch - Chattanooga, TN

Why don’t you answer your phone!

Reviewer:Anonymous User

Date:Jan. 21, 2022

Location Reviewed:SunTrust Bank: Highway 58 Branch - Chattanooga, TN

Why don’t you answer your phone!

10/10

Reviewer:Anonymous User

Date:Nov. 27, 2021

Location Reviewed:SunTrust Bank: Pga East Branch - Palm Beach Gardens, FL

The service is excellent, staff professional, location perfect.

Reviewer:Anonymous User

Date:Nov. 4, 2021

Location Reviewed:SunTrust Bank: Zephyrhills - 7344 Gall Boulevard - Zephyrhills, FL

No one answers. SUCKS

Reviewer:Anonymous User

Date:Aug. 2, 2021

Location Reviewed:SunTrust Bank: Clint Moore Road Branch - Boca Raton, FL

1

Reviewer:Anonymous User

Date:May 26, 2021

Location Reviewed:SunTrust Bank: Historic Downtown College Park Branc - College Park, GA

Crao

Reviewer:Anonymous User

Date:May 26, 2021

Location Reviewed:SunTrust Bank: Historic Downtown College Park Branc - College Park, GA

Crao

Reviewer:Phyllis Wimberly

Date:May 4, 2021

Location Reviewed:SunTrust Bank: South Dekalb Branch - Decatur, GA

Open account

2/10

Reviewer:Anonymous User

Date:April 13, 2021

Location Reviewed:SunTrust Bank: South Elm Street Branch 382 - Greensboro, NC

lousy service from bank managers

Reviewer:Anonymous User

Date:March 30, 2021

Location Reviewed:SunTrust Bank: Grayson Branch - Grayson, GA

WHY is this branch closed during their "normal" banking hours???????

Reviewer:Anonymous User

Date:March 29, 2021

Location Reviewed:SunTrust Bank: Falls Church Branch - Falls Church, VA

This branch is closed.

Reviewer:Anonymous User

Date:March 25, 2021

Location Reviewed:SunTrust Bank: Holiday Branch - Holiday, FL

Your ATM is not working again
3/25/2021

Reviewer:Anonymous User

Date:March 25, 2021

Location Reviewed:SunTrust Bank: Holiday Branch - Holiday, FL

Your ATM is not working again
3/25/2021

Reviewer:Anonymous User

Date:March 25, 2021

Location Reviewed:SunTrust Bank: Holiday Branch - Holiday, FL

Your ATM is not working again
3/25/2021

Reviewer:Anonymous User

Date:March 25, 2021

Location Reviewed:SunTrust Bank: Holiday Branch - Holiday, FL

Your ATM is not working again
3/25/2021

Reviewer:Anonymous User

Date:March 25, 2021

Location Reviewed:SunTrust Bank: Holiday Branch - Holiday, FL

Your ATM is not working again
3/25/2021

Reviewer:Anonymous User

Date:March 25, 2021

Location Reviewed:SunTrust Bank: Holiday Branch - Holiday, FL

Your ATM is not working again
3/25/2021

Reviewer:Anonymous User

Date:March 25, 2021

Location Reviewed:SunTrust Bank: Holiday Branch - Holiday, FL

Your ATM is not working again
3/25/2021

Reviewer:Anonymous User

Date:March 25, 2021

Location Reviewed:SunTrust Bank: Holiday Branch - Holiday, FL

Your ATM is not working again
3/25/2021

Reviewer:Anonymous User

Date:March 25, 2021

Location Reviewed:SunTrust Bank: Holiday Branch - Holiday, FL

Your ATM is not working again
3/25/2021

Reviewer:Anonymous User

Date:March 25, 2021

Location Reviewed:SunTrust Bank: Holiday Branch - Holiday, FL

Your ATM is not working again
3/25/2021

Reviewer:Anonymous User

Date:March 25, 2021

Location Reviewed:SunTrust Bank: Holiday Branch - Holiday, FL

Your ATM is not working again
3/25/2021

Reviewer:FritzandreaPfannenstein123#

Date:March 7, 2021

Location Reviewed:SunTrust Bank: Lauderdale By The Sea Branch - Lauderdale-by-the-Sea, FL

Ich möchte das Konto einsehen

1/10

Reviewer:Vicki Aman

Date:Jan. 28, 2021

Location Reviewed:SunTrust Bank: East Englewood Branch - Englewood, FL

The fact that your branches remain closed while other banks are open for business is outrageous. Open you doors for your customers!

Reviewer:Anonymous User

Date:Jan. 18, 2021

Location Reviewed:SunTrust Bank: Athens Office - Athens, GA

won't answer phone !!!

Reviewer:Simbarashe Magudhu

Date:Jan. 18, 2021

Bank teller

Reviewer:Anonymous User

Date:Jan. 13, 2021

Location Reviewed:SunTrust Bank: Baxley Branch - Baxley, GA

Strongly recommend you find another bank

3/10

Reviewer:Anonymous User

Date:Jan. 5, 2021

Location Reviewed:SunTrust Bank: Athens Office - Athens, GA

never answer phone!

3/10

Reviewer:Anonymous User

Date:Jan. 5, 2021

Location Reviewed:SunTrust Bank: Athens Office - Athens, GA

never answer phone!

1/10

Reviewer:Anonymous User

Date:Jan. 5, 2021

Location Reviewed:SunTrust Bank: Villages Of Sumter Branch - The Villages, FL

terrible customer service --- never answer phone

10/10

Reviewer:Ann

Date:Sept. 18, 2020

Location Reviewed:SunTrust Bank: Eustis Village Branch - Eustis, FL

wonderful service

Reviewer:Anonymous User

Date:Sept. 15, 2020

Location Reviewed:SunTrust Bank: Gunbarrel Road Branch - Chattanooga, TN

Is lobby open

Reviewer:Walter Montes

Date:Sept. 9, 2020

Location Reviewed:SunTrust Bank: Falls Church Branch - Falls Church, VA

Open account

Reviewer:Larry Wilkinson

Date:Aug. 25, 2020

Location Reviewed:SunTrust Bank: Dickerson Road Branch - Nashville, TN

Is your lobby open during the week?

Reviewer:Larry Wilkinson

Date:Aug. 25, 2020

Location Reviewed:SunTrust Bank: Dickerson Road Branch - Nashville, TN

Is your lobby open during the week?

Reviewer:Donna Lee Owens

Date:June 23, 2020

Location Reviewed:SunTrust Bank: Park Road Branch 257 - Charlotte, NC

can you go inside the bank.

5/10

Reviewer:Anonymous User

Date:June 15, 2020

Location Reviewed:SunTrust Bank: Celebration Branch - Celebration, FL

Friendliest staff around!

2/10

Reviewer:Anonymous User

Date:May 2, 2020

Location Reviewed:SunTrust Bank: Pinecrest Branch - Pinecrest, FL

We have 3 accounts with Suntrust. The Pinecrest branch hours are slightly better than minimum however.

Reviewer:Anonymous User

Date:April 29, 2020

Location Reviewed:SunTrust Bank: Plaza 284 - Charlotte, NC

hhh

1/10

Reviewer:Anonymous User

Date:March 26, 2020

Location Reviewed:SunTrust Bank: Plaza 284 - Charlotte, NC

This branch has been closed for years

Reviewer:Carroll F. Casey

Date:Feb. 17, 2020

Location Reviewed:SunTrust Bank: Hopewell Branch - Hopewell, VA

Excellent service...!!!!

9/10

Reviewer:Nancy Hamman

Date:Nov. 15, 2019

Location Reviewed:SunTrust Bank: Embry Hills Branch - Chamblee, GA

Good.

1/10

Reviewer:Anonymous User

Date:Dec. 10, 2018

Location Reviewed:SunTrust Bank: Shady Grove Road Branch - Gaithersburg, MD

your hours are terrible

Reviewer:Ruby Chu

Date:Oct. 7, 2018

do u have a website www.suntrusbk.com? someone send me an email ask me to open up and account.

Reviewer:Gregory Figueroa

Date:Sept. 20, 2018

Location Reviewed:SunTrust Bank: Kissimmee West Branch - Kissimmee, FL

Since I am physically limited, please mail me more information about Sun Trust Bank at: 2510 Crown Ridge Circle, Kissimmee, Florida 34744.

Thank you in advance

1/10

Reviewer:George Samuels

Date:Sept. 19, 2018

Location Reviewed:SunTrust Bank: West Cary Street Branch - Richmond, VA

Was a customer for 20 years until today. Absolute worst branch I've been to. Order a specific amount of money in specific denominations 2 weeks in advance of a formal event that needed certain denominations. Go to pick up the money on day it is scheduled to be there (2 days before event) and told "We don't have any of that money and no record". Why did I go through a long process and fill out a form then? Never again, this is the third time this branch has screwed up something very basic. DONE!

Reviewer:white

Date:Sept. 19, 2018

Location Reviewed:SunTrust Bank: Brentwood Branch - Brentwood, TN

Your bill payer requires the 4 digit suffix for a Sun Trust bank but your web site does not provide it. You can't have it both ways.

10/10

Reviewer:Floyd McWilliams

Date:Sept. 17, 2018

Location Reviewed:SunTrust Bank: Fivay Road Branch - Hudson, FL

This is the most helpful group of service providers I've ever come across. They are all congenial and fully knowledgeable.

Reviewer:Doug Webb

Date:Sept. 17, 2018

Location Reviewed:SunTrust Bank: Cordova Branch - Pensacola, FL

I find it hard to believe Suntrust put thier new location of their brance on Creighton Rd, Pensacoal. It is really hard to get in and out and not convient at all except for vey local customers. We live in Cantonment and there is no service in the area at all, not eve an atm. 9 mile road is the fastes growinf area in the Pensacola are and not a sign of Suntrust. I've be a customer of ST for over 25 years with all my banking done with you. Looks very poor planning on your part and not much consideration for current or potential customers.

Reviewer:Rebecca Mason

Date:Sept. 6, 2018

Location Reviewed:SunTrust Bank: Cartersville Branch - Cartersville, GA

I called the branch 12 times and couldn’t speak to anyone. The phone system took me to the branch managers voicemail. She won’t be back for a week. I keep thinking of the definition of crazy.. repeating the same action over and over hoping for a different outcome

Reviewer:Anonymous User

Date:Sept. 2, 2018

Location Reviewed:SunTrust Bank: Panola Road Branch - Lithonia, GA

First time there. Horrible. The line was over 20 people because they only had one teller. One teller walked away to go outside maybe to take a break who knows, and left the one to manage the inside customers and one who was taking care of drive thru cust. One was in Customer service office but no help from her whatsoever, the line was out of control, doorway blocked no one could get in or out. I will never patron that location again. Terrible

1/10

Reviewer:Anonymous User

Date:Aug. 28, 2018

Location Reviewed:SunTrust Bank: Dickerson Road Branch - Nashville, TN

Need more help,waiting for 20 -25 minutes at drive thru when only 2 cars in line is ridiculous.Also if u go inside the bank, there is only 1 or 2 clerks working and always a line.Even on fridays which is usually payday for most people I have stood in line where the line was so long it went outside the door.Suntrust needs to have more personnel available to help people.Maybebits time to change banks.

1/10

Reviewer:Judith Ott

Date:Aug. 28, 2018

Location Reviewed:SunTrust Bank: Greenbelt Road Branch - Greenbelt, MD

I'm still waiting for the email promised yesterday. 8/27 AM about enrolling in on line banking. Spoke with Lloyd.

1/10

Reviewer:Anonymous User

Date:Aug. 23, 2018

Location Reviewed:SunTrust Bank: Cumberland Branch - Atlanta, GA

If you are looking for the rudest Teller Line Supervisor; repeated long-line occurrences due to ‘unexpected staffing issues’; and the most likely place to be told “We don’t do that at this location,” then, this would be your branch.

Reviewer:Anonymous User

Date:Aug. 4, 2018

Location Reviewed:SunTrust Bank: Wilton Manors Branch - Wilton Manors, FL

I am thinking of moving after 30+ years at SUNTRUST, service is very slow, nice people buy the worst service and now all branches are the same, slow but nice. I want FAST and out. And Out of SunTrust is coming. But in all fairness I ask my friends and they say all bank have gone to poor service and long delays. Anyone like their Bank? AND heir rates on savings and CD`s are way below others I recently moved over 150 out to a 3.5 CD, I was getting 1% at Sun.

1/10

Reviewer:Jamie dotson/Victor Robinson

Date:July 26, 2018

Location Reviewed:SunTrust Bank: Northtowne Branch 288 - Anderson, SC

Victor and I went into this bank on Liberty Hwy.on 7/26/2018 and the back lady told us that they will be with us in a few minutes. There were a policer officer in there getting some information, so we sat down until they finish talking to the officer.After the officer left the other lady with long hair turn and walk off didn't ask if we needed any help. Then another customer came in and when they walk in the lady with the long hair walk back up to the counter and help that customer and never came to help us. So we turn around and walk out and I told my boyfriend that I will not open an account with them.We look at it that the lady with the long hair was prejudice and when we got up to leave no one still didn't ask could they help us.

1/10

Reviewer:John hammer

Date:July 19, 2018

Location Reviewed:SunTrust Bank: Strickland Mm Branch 447 - Raleigh, NC

Your place is sorry. My wife came in today about a question on our mortgage. They were to lazy to help. Told her she wasn’t on the mortgage. We are switching next week unless you contact me.

Reviewer:Anonymous User

Date:July 16, 2018

Location Reviewed:SunTrust Bank: West Asheville Branch 191 - Asheville, NC

this location is closed

1/10

Reviewer:Richard Cmiel

Date:July 11, 2018

Location Reviewed:SunTrust Bank: Jamestown Road Branch - Williamsburg, VA

This was a disappointing experience. I was there to help an elderly lady as a witness for her will to be updated and notarized for surgery. Nancy Glass is a customer of Sun Trust. She called for an appointment and was told to arrive at 4:00. We arrived on time and no customers were in the bank. We sat for 45 minutes and finally had to go back to find someone. They came back and said they could not do it because of the wording. We ended up going to an attorney who notarized the signature within 15 minutes without concern to the wording. She just needed the signature notarized and not a review from bank staff. Their job is to notarized her signature and not to review the wording. Not appropriate customer service. Please instruct the staff at Jamestown Road what is their job.

Reviewer:karen

Date:July 9, 2018

Location Reviewed:SunTrust Bank: Kildaire Farm Road Branch 170 - Cary, NC

I went to this location on 6/22 and based on new privacy rules the teller needed to input a lot of information on me. She was having trouble with this and it took her manager Angie Sizemore(who was near us watching) a long time to come over to help her and then she walked away. The teller at this point was still unable to process my deposit and Angie who was talking to another employee and looking at her phone never came back to offer assistance. I had to leave after about 15 minutes because I had left my elderly mother waiting in the car. I told Angie as I walked past her that I was not happy with the service that I received there. She just stared at me. I went to another branch and was helped quickly and efficiently.

Reviewer:Anonymous User

Date:June 27, 2018

Location Reviewed:SunTrust Bank: Marianna Wal-Mart Branch - Marianna, FL

It sucks!!!

1/10

Reviewer:Anonymous User

Date:June 25, 2018

Location Reviewed:SunTrust Bank: Cheriton Branch - Cape Charles, VA

Tried calling several times, ft. Finally got an answer than was still put on hold for an additional 20 minutes. My call was really important.

1/10

Reviewer:Panico

Date:June 25, 2018

Location Reviewed:SunTrust Bank: Seven Oaks Branch - Wesley Chapel, FL

I was at the atm trying to make a cash deposit, it did not go through and took some of my money . When I went into the bank. Was told I could call the back of the card or he could call with me I did not get any where with him. This is not the first time there was a problem with suntrust one of there employees stole my wife personal info. We will be closing the account

Thank You

10/10

Reviewer:Catherine Levine

Date:June 4, 2018

Location Reviewed:SunTrust Bank: West Peachtree Branch - Atlanta, GA

This compliment is overdue! Back in November 2017, Jason Floyd worked with me and my son, Joshua, through a stressful finanicial situation. I want you to know that I appreciated his consideration of my situation.

1/10

Reviewer:Sandra

Date:June 1, 2018

Location Reviewed:SunTrust Bank: Mountain State Bank - Dawsonville, GA

I just spent 15 minutes at the drive thru in Dawsonville to make a cash payment. No communication whatsoever from the teller. I pushed the call button to see if there was a problem. No response. I pushed the call button again after 10 minutes and, eventually, a teller tells me they're starting to process my payment. What have them been doing the past 10 minutes. A few minutes later I hit the call button again to see what the problem is and "they're processing the payment." It's cash, how long does it take??? After 15 minutes I pressed the call button, no response so I kept pressing the call button. The response "that's not going to make your payment go through faster." A few minutes later they finally send out my receipt. I went inside the bank to speak with the manager. Imagine my surprise to find the tellers gossiping about my transaction telling each other "it wasn't their fault" loud enough that I can clearly hear them in the lobby. Even more of a surprise, when I finally get to speak with, who I was told, was the branch manager one of the tellers who do gossiping when I walked in was the "head teller." The head teller proceeds to tell me that the teller at the window was busy taking care of the car that came in after I had already sent in my transaction. Obviously, SunTrust ignored my transaction from the start by taking the customer behind me according to the head teller. Then she claims the person who eventually handled my transactions system was down and that she "didn't realize I was there so long." Sounds like an excuse to me for their very poor customer service. Topped off by the branch manager telling me he didn't know what he could do to make it up to me. Really?

Reviewer:Brian

Date:May 25, 2018

Location Reviewed:SunTrust Bank: Columbus Branch - Columbus, GA

Last weekend I noticed a hold on my direct deposit Pay from my job with Lyft, which incurred a couple of Overdraft fee's. I wasn't notified of this stop on my deposits and was still waiting for my replacement card. They said since the new Bank card was otw and they had already put a stop on the old card they would waive those draft fee's since I could've avoided them altogether. The Manager of the Bank now, the Manager said the fee's would come off by the next day. Almost a week now, still hasn't taken them off....

Reviewer:Anonymous User

Date:May 24, 2018

Location Reviewed:SunTrust Bank: Staples Mill Branch - Richmond, VA

I sent my companion to Glenside branch yesterday with a check, made payable to me. He was asked for his i.d., which he provided. Then the drive in teller (after waiting in line for 20 minutes-which is typical there) advised him they did not cash "3rd. party checks:. No. 1-it was not a third party check. No 2-both our names are on a substantial savings account at this location, and the drive in teller had his id to confirm who he was. No 3-just a few day prior, I was able to cash a $10 check from the same company made payable to me at this same drive in teller window. I don't understand how they considered this a "3rd. party" check. I am ready to pull my savings and go elsewhere.

Reviewer:William Whitsett

Date:May 16, 2018

In December of 2017, I moved to Bangkok, Thailand for an indefinite stay. I was able to conduct my on-line banking with out any problems until I received 4 months ago. I tried to login and received a message indicating my access was denied for security purposes and that I was to contact customer service by phone. Since February 1st of this year I have spent almost 5 hours on the phone (calling from Thailand) costing me a lot of money in doing so. After many conversations with customer service reps and two supervisors I've come up empty. One insured me that a Vice President would call me within the next 2 hours. That phone call never came. I still am able to pay my bills and withdraw money from my account with my debit card until yesterday. I received an email fro SunTrust that since I haven't logged in to my account for 120 days that my account will be deactivated. This puts me in a extremely bad situation since my two retirement checks are deposited in this account and I pay my bills through it, too! On February 6th, 2018 I received a satisfaction survey administrated through SunTrust asking me to rate a Customer Representative Ms. Manege Guerrier regarding a some three hour phone conversation we had with my concerns. Ms. Guerrier, I dare say tried everything she could and I rated her very well - the bank on the other hand continues to let my concerns slip through the cracks. I submitted this survey expecting to hear back from the bank since I had requested they do so in the narrative portion of the survey. I have yet to hear back from this bank. Last night I was told my a Customer Service Supervisor Monica that I will be required to return to the nearest branch location and physically produce identification in order to reactivate my account. I guess I don't have to tell you the cost associated with this trip to the United States. I can certainly appreciate the security measures in place, but I suppose and in my opinion is SunTrust really following there mission statement. I will travel to the United States and close my account with SunTrust and seek out a more regional or local bank where people know your name.

Reviewer:Patsy J

Date:April 26, 2018

Location Reviewed:SunTrust Bank: Priest Lake Branch - Nashville, TN

Really, I’m out of town , go their web site , on their schedule it says 8:30 am Til 4:00pm (now open ) , therefore I call as it is 8:45am , automated answer tells me that the bank is closed at this tim . Wow , need to talk with someone before I board my flight. Call customer care and they assure me that the bank is open , it’s their business hours .

8/10

Reviewer:Aarif Pirmohamed

Date:April 6, 2018

Location Reviewed:SunTrust Bank: Emory Corners - Decatur, GA

Hello madam,
I would like to take this opportunity to say that this Sun trust Bank
of 1685 North Decatur Road I appreciated their work I prefer to
to go this bank when I deposited my check,and other stuff to do.
Keep it up.
Aarif Pirmohamed.
Clarkston,Georgia.

1/10

Reviewer:Anonymous User

Date:March 12, 2018

Location Reviewed:SunTrust Bank: Goose Creek Bi-Lo Branch - Goose Creek, SC

The SunTrust office in the BiLo in Goose Creek is permanently closed.

Reviewer:Ronald Ralston

Date:Feb. 28, 2018

Location Reviewed:SunTrust Bank: Casselberry Branch - Fern Park, FL

Trying for. 2 days to get Wade from casselberry bank to return call.

1/10

Reviewer:Tim Weeks

Date:Feb. 9, 2018

Location Reviewed:SunTrust Bank: Laburnom Branch - Richmond, VA

So it is called a bank and I went in to get $50 ones as a small business owner at 14 N Laburnum Ave Richmond VA. and they asked if I had an account. I did not and was not near my bank. and was desperate for change because running behind. They refused. Don't waste your time with this so called (bank).

Reviewer:Anonymous User

Date:Dec. 21, 2017

Location Reviewed:SunTrust Bank: Mt. Juliet Branch - Mount Juliet, TN

Very terrible experience at this location , please email me for further explanation

1/10

Reviewer:Anonymous User

Date:Dec. 6, 2017

Location Reviewed:SunTrust Bank: Indian Harbour Beach - Indian Harbour Beach, FL

no one will answer the phone. not a very good way to run a business. they give a voice mail to a or for a art barfunkel.

1/10

Reviewer:Daniel Stephens

Date:Oct. 2, 2017

Location Reviewed:SunTrust Bank: 41st Street Branch - Savannah, GA

What's the point in having a banking app when 70% of the time it's offline. Time for a new bank

2/10

Reviewer:Anonymous User

Date:Aug. 19, 2017

Location Reviewed:SunTrust Bank: Enterprise Road Branch - Orange City, FL

I tried calling to get information and also had the phone ring at least 6 times while I waited to talk to the manager or an associate. I know that the branch closed at 12 oclock I also was a teller for many years and I know that the people have to pack up and put things away. Someone could have helped me. I was very disappointed about this situation. I left a message with the manager. I will be very busy for the next couple of days My number is 3864813802 Sharon Seward

Reviewer:Renee Peyrot

Date:June 3, 2017

In traveling from Asheville NC to Mt Pleasant, I forgot my checkbook. I need to pay my insurance before it is canceled. There is no way to get help because the one bank open can't be reached by phone. ( the message says number has been disconnected. Where is your 24 hour call center and telephone number? Very frustrating and not happy about your phone services.

1/10

Reviewer:Kiley

Date:May 27, 2017

Location Reviewed:SunTrust Bank: Pooler-Godley Station Branch - Pooler, GA

Terrible customer service! I bank with SunTrust and have always had nothing but good experiences with them until having to deal with this branch. They gave me the run around while going in there to withdraw funds for a rather large amount, told me I needed to wait and speak with the manager. I was there for approximately 40 minutes until I was told because of my attitude at that point they could not Give me my money. Yes, I bank there, and they were withholding MY money from me. I went to the bank on Chatham Parkway and with no problems they were more than happy to do the withdraw there. Much better customer service there and much more competent.

Reviewer:Anonymous User

Date:May 22, 2017

Location Reviewed:SunTrust Bank: Waldorf Branch - Waldorf, MD

experienced a theft done by a employee of this branch and the victim is a Alzheimer patient. Manager rude and did not call my claim in and when I called fraud they are telling me I have to go back into this branch again and call fraud while I'm in the branch since the branch manager did not.

1/10

Reviewer:Anonymous User

Date:May 3, 2017

Location Reviewed:SunTrust Bank: Wildwood Branch - Wildwood, FL

Worst banking experience I've ever had at a bank. I've been to the SunTrust Wildwood, FL branch 3 times & have been treated rudely every time. The last time I went I sat in the drive thru lane for 17 minutes. (I timed it) All I was doing was making a small deposit with a deposit ticket from my own checkbook. I watched the teller work on other things & didn't even come to pick up my stuff from the drawer for 16 minutes! Then she did my deposit & it only took her 14 seconds! I will never go back to that branch. I've been an account holder with them for over 15 years & have never bounced a check or overdrawn any of my accounts. They absolutely care nothing about their customers. I have been to other banks that I'm not an account holder & been treated nice. Much nicer than my own bank. I am considering taking my business elsewhere. I certainly won't ever do business with the SunTrust Wildwood, FL branch again.

1/10

Reviewer:Marty Clark

Date:April 7, 2017

Location Reviewed:SunTrust Bank: Southbank Branch - Anderson, SC

Never in my life dealt with a bank like this,lie,lie,lie,hell the branch manager won't even take my calls anymore and if I go into see him he always has somebody with him right now...
In general this bank and Suntrust as a whole suck,if you don't believe me Google there reviews,not just mine.

Reviewer:Anonymous User

Date:March 17, 2017

Location Reviewed:SunTrust Bank: Valley Mall Branch - Harrisonburg, VA

This Branch LOCATION NO LONGER EXISTS -
As IN PERMANENTLY CLOSED -
DON'T FOLLOW DIRECTION AND GO THERE

1/10

Reviewer:Anonymous User

Date:Dec. 2, 2016

Location Reviewed:SunTrust Bank: Gateway Branch - St. Petersburg, FL

Don't bother going during lunch. Only one teller running drive through and inside.

SunTrust Bank - 7800 Glades Road (Boca Raton, FL) (2024)
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